/* SchokiefyNET Support-Panel — Basis-Styles (Phase 1)
   Farben an /style.css angelehnt: BG #121212/#0d0d0d, Karten #1a1a1a,
   Border #2a2a2a, Akzent #d32f2f / #b71c1c, Text #eee / #888. */

:root {
  --sp-bg:        #121212;
  --sp-bg-2:      #0d0d0d;
  --sp-card:      #1a1a1a;
  --sp-card-2:    #202020;
  --sp-border:    #2a2a2a;
  --sp-border-2:  #383838;
  --sp-text:      #eee;
  --sp-muted:     #8a8a8a;
  --sp-muted-2:   #666;
  --sp-accent:    #d32f2f;
  --sp-accent-d:  #b71c1c;
  --sp-ok:        #3fb950;
  --sp-warn:      #d29922;
  --sp-info:      #58a6ff;
  --sp-radius:    10px;
  --sp-radius-sm: 7px;
  --sp-maxw:      1180px;
  --sp-font: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, Arial, sans-serif;
}

/* body-Grundfarben kommen aus /style.css; hier nur Panel-Feinheiten. */
body.sp {
  font-family: var(--sp-font);
  background: var(--sp-bg);
  color: var(--sp-text);
  line-height: 1.6;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}
body.sp .footer { margin-top: auto; }

/* Panel: der gemeinsame Seiten-Header bleibt oben kleben */
body.sp .header { position: sticky; top: 0; z-index: 20; }
/* Der normale Header (Logo + Nav-Links) bleibt exakt wie auf allen anderen
   Seiten zentriert. Die optionalen Aktionen (Login / Profil / Abmelden) werden
   absolut an den ganz rechten Rand des Headers gelegt (Anker = .header, nicht
   der zentrierte 1200px-Inhalt) und beeinflussen die Zentrierung nicht.
   right: 0 == bündig mit der 2rem-Innenpolsterung; kleiner Extra-Abstand oben drauf. */
body.sp .header-actions {
  position: absolute;
  right: 0.5rem;
  top: 50%;
  transform: translateY(-50%);
}
body.sp .header-actions .ha-chip i { font-size: 0.95em; }
/* NICHT ".sp a" (träfe sonst auch den gemeinsamen Header/Footer aus
   /Header/ und /Footer/, die ihre eigene, unabhängige Farbe behalten sollen) —
   nur die eigentlichen Panel-Bereiche zurücksetzen. */
.sp-shell a { color: inherit; text-decoration: none; }
.sp-shell a:hover { color: #fff; }

.sp-skip {
  position: absolute; left: -9999px; top: 0;
  background: var(--sp-accent); color: #fff; padding: 10px 16px; z-index: 100;
}
.sp-skip:focus { left: 0; }
/* ---------- Shell: begrenzter App-Container, Nav links ---------- */
.sp-shell {
  flex: 1 0 auto;
  max-width: 1360px; margin: 0 auto; width: 100%;
  padding: 26px 24px 56px;
  display: flex; align-items: flex-start; gap: 24px;
}
/* Breite Hülle für die zweispaltige Ticket-Ansicht: mehr Platz in der Mitte */
.sp-shell--wide { max-width: 1680px; }
.sp-side {
  flex: 0 0 216px;
  background: var(--sp-bg-2);
  border: 1px solid var(--sp-border);
  border-radius: 14px;
  padding: 14px;
  position: sticky; top: 82px;   /* nur noch der ~66px hohe Seiten-Header darüber */
  align-self: flex-start;
  max-height: calc(100vh - 98px);
  overflow-y: auto;
}
.sp-side-label {
  font-size: .68rem; font-weight: 700; text-transform: uppercase; letter-spacing: 1.2px;
  color: var(--sp-muted-2); padding: 4px 10px 10px;
}
.sp-side-nav { display: flex; flex-direction: column; gap: 3px; }
.sp-side-item {
  display: flex; align-items: center; gap: 12px;
  padding: 9px 11px; border-radius: 9px;
  font-size: .9rem; color: var(--sp-muted); transition: background .12s, color .12s;
}
.sp-side-item i { width: 17px; text-align: center; font-size: .95em; }
.sp-side-item:hover { background: rgba(255,255,255,.045); color: #fff; }
.sp-side-item.is-active { background: rgba(211,47,47,.14); color: #fff; font-weight: 600; }
.sp-side-item.is-active i { color: var(--sp-accent); }
.sp-side-sep { height: 1px; background: var(--sp-border); margin: 10px 6px; }

.sp-main { flex: 1; min-width: 0; }
.sp-main-inner { max-width: 100%; }

/* Auth-Seiten: schmal + zentriert, keine Seitenleiste */
.sp-shell--auth { display: block; max-width: 520px; padding: 44px 20px 64px; }
.sp-shell--plain { max-width: 1000px; }

/* ---------- Seitenkopf (Titel + Aktion) ---------- */
.sp-pagehead {
  display: flex; align-items: flex-end; justify-content: space-between; gap: 18px;
  flex-wrap: wrap; margin-bottom: 22px;
  padding-bottom: 16px; border-bottom: 1px solid var(--sp-border);
}
.sp-pagehead .sp-sub { margin-bottom: 0; }

/* ---------- Typo ---------- */
.sp-h1 { font-size: 1.55rem; font-weight: 800; letter-spacing: -.01em; margin-bottom: 5px; }
.sp-sub { color: var(--sp-muted); font-size: .92rem; margin-bottom: 24px; }
.sp-h2 { font-size: 1.1rem; font-weight: 700; margin: 30px 0 12px; }

/* ---------- Karten ---------- */
.sp-card {
  background: #191919;
  border: 1px solid var(--sp-border);
  border-radius: 12px;
  padding: 20px 22px;
  box-shadow: 0 1px 2px rgba(0,0,0,.35);
}
.sp-card ~ .sp-card { margin-top: 16px; }
.sp-card-title {
  /* Bewusst OHNE horizontales Ausbrechen bis an den Kartenrand (negatives
     margin + passendes padding): das war fix auf .sp-card's Standard-Padding
     (22px) abgestimmt und ist genau deshalb in .sp-tk-side .sp-card (16px
     Padding, siehe unten) links/rechts über den Kartenrand hinausgelaufen.
     So bleibt die Trennlinie immer exakt innerhalb des jeweiligen Karten-
     Paddings, unabhängig davon, wie breit das gerade ist. */
  font-weight: 700; font-size: .95rem; color: #fff;
  margin: -2px 0 16px; padding: 0 0 12px;
  border-bottom: 1px solid var(--sp-border);
}

/* ---------- Formulare ---------- */
.sp-field { margin-bottom: 16px; }
.sp-label { display: block; font-size: .82rem; font-weight: 600; margin-bottom: 6px; color: #cfcfcf; }
.sp-input, .sp-textarea, .sp-select {
  width: 100%;
  background: var(--sp-bg);
  border: 1px solid var(--sp-border-2);
  border-radius: var(--sp-radius-sm);
  color: var(--sp-text);
  font: inherit;
  padding: 10px 12px;
}
.sp-input:focus, .sp-textarea:focus, .sp-select:focus {
  outline: none; border-color: var(--sp-accent); box-shadow: 0 0 0 3px rgba(211,47,47,.18);
}
.sp-textarea { min-height: 140px; resize: vertical; }
.sp-hint { font-size: .78rem; color: var(--sp-muted-2); margin-top: 5px; }
.sp-check { display: flex; gap: 10px; align-items: flex-start; font-size: .86rem; line-height: 1.45; color: #cfcfcf; cursor: pointer; }
.sp-check input[type="checkbox"] {
  appearance: none;
  -webkit-appearance: none;
  flex: none;
  width: 16px;
  height: 16px;
  margin: 2px 0 0;
  display: grid;
  place-content: center;
  border: 1px solid var(--sp-border-2);
  border-radius: 5px;
  background: var(--sp-bg);
  cursor: pointer;
  transition: background .15s ease, border-color .15s ease, box-shadow .15s ease;
}
.sp-check input[type="checkbox"]::before {
  content: "";
  width: 9px;
  height: 9px;
  transform: scale(0);
  transition: transform .12s ease;
  background: #fff;
  clip-path: polygon(14% 44%, 0 65%, 43% 100%, 100% 16%, 82% 0, 43% 62%);
}
.sp-check input[type="checkbox"]:hover { border-color: var(--sp-accent); }
.sp-check input[type="checkbox"]:checked { background: var(--sp-accent); border-color: var(--sp-accent); }
.sp-check input[type="checkbox"]:checked::before { transform: scale(1); }
.sp-check input[type="checkbox"]:focus-visible { outline: none; border-color: var(--sp-accent); box-shadow: 0 0 0 3px rgba(211,47,47,.22); }
.sp-check input[type="checkbox"]:disabled { opacity: .5; cursor: not-allowed; }
.sp-error-text { color: #ff6b6b; font-size: .8rem; margin-top: 5px; }

/* honeypot */
.sp-hp { position: absolute !important; left: -9999px !important; width: 1px; height: 1px; overflow: hidden; }

/* ---------- Buttons ---------- */
.sp-btn {
  display: inline-flex; align-items: center; justify-content: center; gap: 8px;
  font: inherit; font-weight: 600; cursor: pointer;
  padding: 10px 18px; border-radius: var(--sp-radius-sm);
  background: var(--sp-accent); color: #fff; border: 1px solid transparent;
}
.sp-btn:hover { background: var(--sp-accent-d); color: #fff; }
.sp-btn:disabled { opacity: .55; cursor: not-allowed; }
.sp-btn--ghost { background: transparent; border-color: var(--sp-border-2); color: var(--sp-text); }
.sp-btn--ghost:hover { background: var(--sp-card); color: #fff; }
.sp-btn--danger { background: #7f1d1d; }
.sp-btn--danger:hover { background: #991b1b; }
.sp-btn--block { width: 100%; }
.sp-btn--sm { padding: 6px 12px; font-size: .82rem; }

/* Quadratische Icon-Buttons (z. B. Aktionen-Spalte in Tabellen) */
.sp-btn--icon { padding: 0; width: 34px; height: 34px; flex: none; }
.sp-btn--icon.sp-btn--sm { width: 30px; height: 30px; font-size: .9rem; }
.sp-btn--edit { background: #c2751f; }
.sp-btn--edit:hover { background: #d9822b; color: #fff; }
.sp-btn-group { display: inline-flex; gap: 6px; justify-content: flex-end; }

/* ---------- Flash / Toast ----------
   Schwebt oben rechts und blendet sich selbst wieder aus — wie das Toast auf
   der öffentlichen Team-Seite (team/style.css .toast). Standardzustand ganz
   ohne JS: normal sichtbar an Ort und Stelle (nur ohne Ein-/Ausblend-Animation
   und ohne Auto-Dismiss) — support.js legt beides on top drauf. */
.sp-toast-wrap {
  position: fixed; top: 20px; right: 20px; z-index: 5000;
  display: flex; flex-direction: column; gap: 10px;
  max-width: min(360px, calc(100vw - 32px));
  pointer-events: none;
}
.sp-flash {
  display: flex; align-items: flex-start; gap: 10px;
  padding: 12px 15px; border-radius: var(--sp-radius-sm);
  border: 1px solid var(--sp-border-2); background: var(--sp-card);
  font-size: .9rem; box-shadow: 0 12px 30px rgba(0,0,0,.45);
  pointer-events: auto; cursor: default;
  transition: transform .3s ease, opacity .3s ease;
}
.sp-flash.sp-flash--enter { transform: translateX(calc(100% + 40px)); opacity: 0; }
.sp-flash i { margin-top: 2px; }
.sp-flash--success { border-color: rgba(63,185,80,.4); }
.sp-flash--success i { color: var(--sp-ok); }
.sp-flash--error { border-color: rgba(255,107,107,.4); }
.sp-flash--error i { color: #ff6b6b; }
.sp-flash--warning { border-color: rgba(210,153,34,.4); }
.sp-flash--warning i { color: var(--sp-warn); }
.sp-flash--info i { color: var(--sp-info); }
@media (max-width: 600px) {
  .sp-toast-wrap { left: 10px; right: 10px; top: 10px; max-width: none; }
  .sp-flash.sp-flash--enter { transform: translateY(-100px); }
}

/* ---------- Badges / Status ---------- */
.sp-badge {
  display: inline-flex; align-items: center; gap: 5px;
  font-size: .7rem; font-weight: 700; text-transform: uppercase; letter-spacing: .5px;
  padding: 3px 8px; border-radius: 999px; border: 1px solid var(--sp-border-2); color: var(--sp-muted);
  white-space: nowrap;
}
.sp-badge--open        { color: #58a6ff; border-color: rgba(88,166,255,.4); }
.sp-badge--in_progress { color: #39c5cf; border-color: rgba(57,197,207,.45); }
.sp-badge--pending     { color: #d29922; border-color: rgba(210,153,34,.4); }
.sp-badge--on_hold   { color: #a371f7; border-color: rgba(163,113,247,.4); }
.sp-badge--solved    { color: #3fb950; border-color: rgba(63,185,80,.4); }
.sp-badge--closed    { color: #8a8a8a; }
.sp-badge--low       { color: #8a8a8a; }
.sp-badge--normal    { color: #58a6ff; border-color: rgba(88,166,255,.35); }
.sp-badge--high      { color: #d29922; border-color: rgba(210,153,34,.45); }
.sp-badge--urgent    { color: #ff6b6b; border-color: rgba(255,107,107,.5); }
.sp-badge--team      { color: #58a6ff; border-color: rgba(88,166,255,.45); }
.sp-badge--super     { color: #d29922; border-color: rgba(210,153,34,.5); }

/* ---------- Gruppen (Teams) ---------- */
.sp-team {
  display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
  font-size: .82rem; font-weight: 600; color: var(--sp-team-color, var(--sp-muted));
}
.sp-team i { font-size: .92em; }

/* ---------- Abteilung (Icon + Farbe wie angelegt) ---------- */
.sp-dept {
  display: inline-flex; align-items: center; gap: 6px; white-space: nowrap;
  font-size: .82rem; font-weight: 600; color: var(--sp-dept-color, var(--sp-muted));
}
.sp-dept i { font-size: .92em; }
.sp-team-icon {
  flex: none; width: 38px; height: 38px; border-radius: 10px;
  display: inline-flex; align-items: center; justify-content: center;
  background: color-mix(in srgb, var(--sp-team-color, var(--sp-muted)) 16%, transparent);
  color: var(--sp-team-color, var(--sp-muted));
  border: 1px solid color-mix(in srgb, var(--sp-team-color, var(--sp-muted)) 40%, transparent);
  font-size: 1rem;
}
.sp-member-chip {
  display: inline-flex; align-items: center; gap: 7px;
  background: rgba(255,255,255,.03); border: 1px solid var(--sp-border-2); border-radius: 999px;
  padding: 5px 6px 5px 10px; font-size: .84rem;
}
.sp-member-chip img { border-radius: 4px; background: #222; }
.sp-member-chip-x {
  display: inline-flex; align-items: center; justify-content: center;
  width: 20px; height: 20px; border-radius: 999px; border: 0; cursor: pointer;
  background: transparent; color: var(--sp-muted); font-size: .72rem;
}
.sp-member-chip-x:hover { background: rgba(255,107,107,.18); color: #ff6b6b; }

/* ---------- Tabellen ---------- */
.sp-table { width: 100%; border-collapse: collapse; font-size: .9rem; }
.sp-table th, .sp-table td { text-align: left; padding: 13px 16px; border-bottom: 1px solid var(--sp-border); }
.sp-table thead th { background: var(--sp-bg-2); color: var(--sp-muted); font-weight: 700; font-size: .72rem; text-transform: uppercase; letter-spacing: .8px; }
.sp-table tbody tr { transition: background .1s; }
.sp-table tbody tr:hover { background: rgba(255,255,255,.03); }
.sp-table tbody tr:last-child td { border-bottom: none; }
.sp-table a { color: #fff; font-weight: 600; }
.sp-table a:hover { color: var(--sp-accent); }
.sp-table-wrap { overflow-x: auto; border: 1px solid var(--sp-border); border-radius: 12px; background: #191919; box-shadow: 0 1px 2px rgba(0,0,0,.35); }
.sp-nowrap { white-space: nowrap; }

/* ---------- Leerzustand ---------- */
.sp-empty { text-align: center; color: var(--sp-muted); padding: 48px 20px; }
.sp-empty i { font-size: 2rem; opacity: .5; display: block; margin-bottom: 12px; }

/* ---------- Auth-Karten ---------- */
.sp-auth-card { background: var(--sp-card); border: 1px solid var(--sp-border); border-radius: var(--sp-radius); padding: 38px; }
.sp-auth-card .sp-h1 { text-align: center; }
.sp-auth-alt { text-align: center; font-size: .88rem; color: var(--sp-muted); margin-top: 20px; }
.sp-auth-alt a { color: var(--sp-text); }
.sp-auth-alt a:hover { text-decoration: underline; }
.sp-auth-sep { display: flex; align-items: center; gap: 12px; margin: 18px 0; color: var(--sp-muted-2); font-size: .8rem; }
.sp-auth-sep::before, .sp-auth-sep::after { content: ""; flex: 1; height: 1px; background: var(--sp-border); }

/* ---------- Captcha ---------- */
.sp-captcha { display: flex; align-items: center; gap: 12px; }
.sp-captcha img { border-radius: var(--sp-radius-sm); border: 1px solid var(--sp-border-2); }

/* ---------- Responsive (Flex-Layout) ---------- */
/* Genug Breite: Chips mit Klartext. Darunter nur Icons, damit sie der
   zentrierten Nav nicht in die Quere kommen (Klartext bleibt in title/aria-label). */
@media (max-width: 1300px) {
  body.sp .header-actions .ha-label { display: none; }
  body.sp .header-actions .ha-chip { padding: 8px 11px; }
}

@media (max-width: 900px) {
  .sp-shell { flex-direction: column; }
  body.sp .header { position: static; }
  /* .header ist hier statisch -> die absoluten Aktionen brauchen einen Anker */
  body.sp .header-content { position: relative; }
  /* Auf das Burger-Menü umschalten; die Icon-Aktionen rücken vom Burger weg. */
  body.sp .nav { display: none; }
  body.sp .mobile-menu-btn { display: block; }
  body.sp .header-actions { margin-right: 4rem; gap: 6px; }
  .sp-side {
    flex: none; border-right: none; border-bottom: 1px solid var(--sp-border); padding: 10px 12px;
    position: static; top: auto; max-height: none; overflow: visible;
  }
  .sp-side-nav { position: static; flex-direction: row; flex-wrap: wrap; gap: 6px; }
  .sp-side-item span { font-size: .85rem; }
  .sp-side-sep { display: none; }
  .sp-main-inner { padding: 22px 18px 48px; }
}

/* ---------- Ticket-Chat (WhatsApp-Stil) ---------- */
.sp-thread { display: flex; flex-direction: column; gap: 12px; margin: 18px 0; }

.sp-msg { max-width: 74%; align-self: flex-start; }
.sp-msg--me { align-self: flex-end; }

.sp-msg-bubble {
  border-radius: 14px;
  padding: 10px 14px 8px;
  background: var(--sp-card);
  border: 1px solid var(--sp-border);
}
.sp-msg--me .sp-msg-bubble {
  background: #3a1518;
  border-color: #5b2327;
  border-bottom-right-radius: 4px;
}
.sp-msg--them .sp-msg-bubble { border-bottom-left-radius: 4px; }

.sp-msg-head { display: flex; align-items: baseline; gap: 10px; margin-bottom: 4px; }
.sp-msg-who { font-weight: 700; font-size: .82rem; display: inline-flex; align-items: center; gap: 6px; flex-wrap: wrap; }
.sp-msg-who i { color: var(--sp-muted); font-size: .9em; }
.sp-msg--me .sp-msg-who { color: #ff9a9a; }
.sp-msg-team, .sp-msg-name { font-weight: 700; }
.sp-msg-auto { color: var(--sp-muted); font-weight: 600; }
.sp-msg-time { color: var(--sp-muted-2); font-size: .72rem; margin-left: auto; white-space: nowrap; }
.sp-msg-body { font-size: .92rem; line-height: 1.65; color: #e2e2e2; word-wrap: break-word; overflow-wrap: anywhere; }
.sp-msg-body a { color: #8ec5ff; text-decoration: underline; }
.sp-msg-body code { background: rgba(0,0,0,.35); border: 1px solid var(--sp-border); border-radius: 4px; padding: 1px 5px; font-size: .86em; }
.sp-msg-body pre.sp-code {
  background: #0d0d0d; border: 1px solid var(--sp-border); border-radius: 7px;
  padding: 12px 14px; margin: 8px 0; overflow-x: auto; font-size: .84rem; white-space: pre;
}

/* System-Ereignis: schmaler, zentriert */
.sp-msg--sys { align-self: center; max-width: 90%; }
.sp-msg--sys .sp-msg-bubble {
  background: transparent; border: 1px dashed var(--sp-border-2);
  font-size: .8rem; color: var(--sp-muted); text-align: center; padding: 6px 14px;
}

/* Interne Notiz: volle Breite, auffällig */
.sp-msg--note { align-self: stretch; max-width: 100%; }
.sp-msg--note .sp-msg-bubble { background: #241f13; border-color: rgba(210,153,34,.5); border-radius: 10px; }
.sp-msg--note .sp-msg-who { color: var(--sp-warn); }

.sp-msg-att { margin-top: 8px; display: flex; flex-wrap: wrap; gap: 6px; }
.sp-att {
  display: inline-flex; align-items: center; gap: 8px;
  background: rgba(0,0,0,.25); border: 1px solid var(--sp-border-2); border-radius: 999px;
  padding: 5px 12px; font-size: .82rem;
}
.sp-att:hover { border-color: var(--sp-accent); color: #fff; }
.sp-att .sp-hint { margin: 0; }

@media (max-width: 700px) {
  .sp-msg { max-width: 90%; }
}

/* ---------- Datei-Auswahl ----------
   support.js wertet <input type="file"> zur Laufzeit zu .sp-file auf.
   Ohne JS bleibt der native Input mit diesem schlichten Stil. */
.sp-input[type="file"] { padding: 8px; font-size: .85rem; }

/* Kein eigener Rahmen/Hintergrund – nur der Button ist eine Fläche. */
.sp-file {
  position: relative;
  display: flex;
  align-items: center;
  gap: 10px;
  color: var(--sp-muted);
  font-size: .85rem;
  cursor: pointer;
}
.sp-file.is-filled { color: var(--sp-text); }

.sp-file__input {
  position: absolute;
  inset: 0;
  width: 100%;
  height: 100%;
  opacity: 0;
  cursor: pointer;
}

.sp-file__cta {
  flex: none;
  display: inline-flex;
  align-items: center;
  gap: 7px;
  padding: 8px 14px;
  border-radius: var(--sp-radius-sm);
  background: rgba(255,255,255,.05);
  border: 1px solid var(--sp-border-2);
  color: var(--sp-text);
  font-weight: 600;
  white-space: nowrap;
  transition: border-color .15s ease, color .15s ease, background .15s ease, box-shadow .15s ease;
}
.sp-file:hover .sp-file__cta,
.sp-file:focus-within .sp-file__cta {
  border-color: var(--sp-accent);
  background: rgba(255,255,255,.08);
  color: #fff;
}
.sp-file:focus-within .sp-file__cta { box-shadow: 0 0 0 3px rgba(211,47,47,.18); }
.sp-file.is-drag .sp-file__cta { border-color: var(--sp-accent); background: rgba(211,47,47,.14); color: #fff; }
.sp-file__cta i { font-size: .9em; opacity: .85; }

.sp-file__names {
  flex: 1;
  min-width: 0;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.sp-file.is-filled .sp-file__names { font-weight: 500; }
.sp-file__clear {
  flex: none;
  position: relative;
  z-index: 1;            /* über dem unsichtbaren Datei-Input, damit klickbar */
  background: none;
  border: none;
  color: var(--sp-muted-2);
  cursor: pointer;
  padding: 4px;
  line-height: 1;
  font-size: .95em;
}
.sp-file__clear:hover { color: var(--sp-accent); }
.sp-file:not(.is-filled) .sp-file__clear { display: none; }

/* ---------- Team-Bereich ---------- */
.sp-tabs { display: flex; flex-wrap: wrap; gap: 6px; margin-bottom: 16px; border-bottom: 1px solid var(--sp-border); padding-bottom: 10px; }
.sp-tab { padding: 7px 13px; border-radius: 999px; font-size: .85rem; color: var(--sp-muted); background: var(--sp-card); border: 1px solid var(--sp-border); }
.sp-tab:hover { color: #fff; }
.sp-tab.is-active { background: var(--sp-accent); border-color: var(--sp-accent); color: #fff; }
.sp-tab-n { display: inline-block; margin-left: 5px; font-weight: 700; opacity: .8; }

.sp-filterbar { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; margin-bottom: 8px; }
.sp-filterbar .sp-input, .sp-filterbar .sp-select { width: auto; min-width: 150px; padding: 7px 10px; font-size: .85rem; }

.sp-pager { display: flex; gap: 12px; align-items: center; justify-content: center; margin-top: 18px; }

/* Team-Ticket: zweispaltig */
.sp-tk { display: grid; grid-template-columns: minmax(0,1fr) 320px; gap: 22px; align-items: start; }
.sp-tk-side { display: flex; flex-direction: column; gap: 14px; }
.sp-tk-side .sp-card { padding: 16px; }
.sp-msg--note { background: #241f17; border-color: rgba(210,153,34,.4); }
.sp-msg--note .sp-msg-who i.fa-lock { color: var(--sp-warn); }

.sp-log { list-style: none; margin: 0; padding: 0; font-size: .82rem; display: flex; flex-direction: column; gap: 7px; }
.sp-log li { color: #bbb; line-height: 1.5; }
.sp-log .sp-hint { display: inline; margin-right: 6px; }

@media (max-width: 900px) {
  .sp-tk { grid-template-columns: minmax(0,1fr); }
  .sp-tk-side { position: static; }
}

/* ---------- Bewertung (CSAT) ---------- */
.sp-rate { display: inline-flex; flex-direction: row-reverse; gap: 4px; font-size: 1.5rem; }
.sp-rate input { position: absolute; opacity: 0; width: 0; height: 0; }
.sp-rate label { color: #444; cursor: pointer; transition: color .12s; }
.sp-rate label:hover,
.sp-rate label:hover ~ label,
.sp-rate input:checked ~ label { color: #f5c518; }
.sp-rate input:focus-visible + label { outline: 2px solid var(--sp-accent); outline-offset: 2px; }

/* Sterne-Anzeige (Bewertungen-Liste) */
.sp-stars { display: inline-flex; gap: 2px; color: #f5c518; font-size: .95rem; white-space: nowrap; }
.sp-stars i.is-empty { color: #3a3a3a; }

/* Verteilungs-Balken auf der Bewertungen-Seite */
.sp-ratingbars { display: flex; flex-direction: column; gap: 8px; }
.sp-ratingbar { display: grid; grid-template-columns: 46px 1fr 40px; align-items: center; gap: 10px; font-size: .82rem; }
.sp-ratingbar-label { color: var(--sp-muted); white-space: nowrap; }
.sp-ratingbar-label i { color: #f5c518; }
.sp-ratingbar-track { height: 8px; border-radius: 999px; background: var(--sp-card-2); overflow: hidden; }
.sp-ratingbar-fill { display: block; height: 100%; border-radius: 999px; background: #f5c518; }
.sp-ratingbar-n { text-align: right; color: var(--sp-muted); font-variant-numeric: tabular-nums; }

/* ---------- Geschlossen-Trenner + Zitat (Nutzer-Ticketseite) ---------- */
.sp-closednote {
  display: flex; align-items: center; gap: 14px;
  margin: 22px 0 6px; color: var(--sp-muted);
  font-size: .82rem; font-weight: 600; letter-spacing: .04em; text-transform: uppercase;
}
.sp-closednote::before, .sp-closednote::after {
  content: ""; flex: 1 1 auto; border-top: 1px dashed var(--sp-border-2);
}
.sp-quote {
  border-left: 3px solid var(--sp-border-2); padding: 6px 0 6px 12px;
  color: var(--sp-text); font-size: .9rem; line-height: 1.55; white-space: pre-wrap; word-break: break-word;
}
.sp-card--flag { border-color: rgba(210,153,34,.45); background: #241f17; }
/* ---------- „Neues Ticket": Bereich-Auswahl als Karten-Grid ---------- */
.sp-ntcards {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(230px, 1fr));
  gap: 14px;
  margin-top: 4px;
}
.sp-ntcard {
  display: flex; flex-direction: column; align-items: flex-start;
  padding: 20px 18px;
  background: var(--sp-card); border: 1px solid var(--sp-border); border-radius: var(--sp-radius);
  color: inherit; text-decoration: none; cursor: pointer;
  transition: border-color .15s ease, background .15s ease, transform .08s ease;
}
.sp-ntcard:hover { border-color: var(--nt-color, var(--sp-accent)); background: var(--sp-card-2); }
.sp-ntcard:hover .sp-ntcard-desc { color: var(--sp-muted); }
.sp-ntcard:active { transform: translateY(1px); }
.sp-ntcard:focus-visible { outline: 2px solid var(--nt-color, var(--sp-accent)); outline-offset: 2px; }
.sp-ntcard-icon {
  width: 46px; height: 46px; border-radius: 12px; margin-bottom: 12px;
  display: inline-flex; align-items: center; justify-content: center;
  background: color-mix(in srgb, var(--nt-color, var(--sp-accent)) 16%, transparent);
  color: var(--nt-color, var(--sp-accent)); font-size: 1.15rem;
}
.sp-ntcard-title { display: block; font-weight: 700; color: #fff; font-size: 1rem; }
.sp-ntcard-desc { display: block; margin-top: 3px; color: var(--sp-muted); font-size: .83rem; line-height: 1.45; }
.sp-ntcard--locked { opacity: .7; }
.sp-ntcard--locked .sp-ntcard-icon {
  background: color-mix(in srgb, var(--sp-warn) 16%, transparent); color: var(--sp-warn);
}
@media (max-width: 900px) { .sp-ntcards { grid-template-columns: repeat(auto-fill, minmax(200px, 1fr)); } }
@media (max-width: 520px) { .sp-ntcards { grid-template-columns: 1fr 1fr; gap: 10px; } }
@media (max-width: 360px) { .sp-ntcards { grid-template-columns: 1fr; } }

/* ---------- Antwort-Box (normale Karte unter dem Verlauf) ---------- */
.sp-replybox-foot { display: flex; align-items: center; gap: 12px; flex-wrap: wrap; }
.sp-replybox-foot .sp-btn { margin-left: auto; }
.sp-replybox-foot .sp-input[type="file"],
.sp-replybox-foot .sp-file { flex: 1; min-width: 200px; }

@media (max-width: 760px) {
  .sp-replybox-foot .sp-btn { margin-left: 0; width: 100%; }
}

/* ---------- Erste Nachricht (Ticket-Eröffnung) hervorheben ---------- */
.sp-msg--first { align-self: stretch; max-width: 100%; }
.sp-msg--first .sp-msg-bubble {
  border: 1px solid var(--sp-accent);
  border-left-width: 3px;
  background: #201413;
  border-radius: 12px;
}
.sp-msg-flag {
  display: inline-flex; align-items: center; gap: 6px;
  font-size: .68rem; font-weight: 800; text-transform: uppercase; letter-spacing: .7px;
  color: var(--sp-accent); margin-bottom: 6px;
}

/* ---------- Modal (Formular-Popup, angelehnt an das Team-Rendering) ---------- */
body.sp-modal-lock, body.sp-confirm-lock { overflow: hidden; }
.sp-modal-overlay {
  position: fixed; inset: 0; z-index: 2000;
  display: flex; align-items: center; justify-content: center;
  padding: 24px 20px;
  background: rgba(0,0,0,.72);
  -webkit-backdrop-filter: blur(4px); backdrop-filter: blur(4px);
  opacity: 0; visibility: hidden;
  transition: opacity .22s ease, visibility .22s ease;
  overflow-y: auto;
}
.sp-modal-overlay.is-open { opacity: 1; visibility: visible; }
.sp-modal {
  position: relative;
  width: 100%; max-width: 560px;
  max-height: calc(100vh - 48px);          /* passt sich der 24px-Overlay-Polsterung an */
  display: flex; flex-direction: column;   /* Kopf fix, Body scrollt intern */
  background: #191919;
  border: 1px solid var(--sp-border);
  border-radius: 14px;
  box-shadow: 0 24px 60px rgba(0,0,0,.55);
  transform: translateY(14px) scale(.985);
  transition: transform .22s ease;
}
.sp-modal-overlay.is-open .sp-modal { transform: none; }
.sp-modal-head {
  flex: 0 0 auto;
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
  padding: 15px 20px; border-bottom: 1px solid var(--sp-border);
}
.sp-modal-head h2 { margin: 0; font-size: 1rem; font-weight: 700; color: #fff; }
.sp-modal-close {
  flex: none; width: 32px; height: 32px; border-radius: 8px;
  display: inline-flex; align-items: center; justify-content: center;
  background: var(--sp-bg); border: 1px solid var(--sp-border-2);
  color: var(--sp-muted); cursor: pointer; text-decoration: none;
  transition: color .15s ease, border-color .15s ease;
}
.sp-modal-close:hover { color: var(--sp-accent); border-color: var(--sp-accent); }
.sp-modal-body { padding: 20px; flex: 1 1 auto; overflow-y: auto; overscroll-behavior: contain; }
.sp-modal-body .sp-field:last-of-type { margin-bottom: 0; }
.sp-modal-foot { margin-top: 18px; display: flex; gap: 10px; flex-wrap: wrap; }
@media (max-width: 600px) {
  .sp-modal-overlay { padding: 0; }
  .sp-modal { max-width: none; min-height: 100%; max-height: 100vh; border-radius: 0; border: 0; }
}

/* ---------- Spoiler (E-Mail nur für Kontoinhaber:in einsehbar) ---------- */
.sp-spoiler { display: inline-flex; align-items: center; gap: 8px; flex-wrap: wrap; }
.sp-spoiler summary {
  display: inline-flex; align-items: center; gap: 6px; cursor: pointer; list-style: none;
  font-size: .78rem; font-weight: 600; color: var(--sp-muted);
  padding: 3px 10px; border-radius: 999px; border: 1px solid var(--sp-border-2);
  background: rgba(255,255,255,.03); white-space: nowrap;
  transition: color .15s ease, border-color .15s ease;
}
/* FontAwesome-Glyphen sitzen im eigenen Zeichen-Feld leicht über der Mitte —
   üblicher, risikofreier Ausgleich ohne die Box zu begrenzen (sonst Clipping). */
.sp-spoiler summary i { position: relative; top: 1px; }
.sp-spoiler summary::-webkit-details-marker { display: none; }
.sp-spoiler summary::after { content: "E-Mail anzeigen"; }
.sp-spoiler[open] summary::after { content: "verbergen"; }
.sp-spoiler summary:hover { color: #fff; border-color: var(--sp-accent); }
.sp-spoiler-val {
  display: inline-flex; align-items: center;
  padding: 3px 10px; border-radius: 999px;
  border: 1px solid var(--sp-border-2); background: rgba(255,255,255,.03);
  font-size: .78rem; font-weight: 600; color: var(--sp-text); word-break: break-all;
}

/* ---------- 2FA-Einrichtung ---------- */
.sp-qr {
  width: max-content;
  max-width: 100%;
  margin: 2px auto 0;
  padding: 12px;
  background: #fff;
  border-radius: 12px;
  box-shadow: 0 1px 0 rgba(255,255,255,.04), 0 10px 26px rgba(0,0,0,.4);
}
/* 1:1, ohne Skalierung -> scharfe Module. */
.sp-qr svg { display: block; width: auto; height: auto; max-width: 210px; }

/* Aufklapp-Bereich "Schlüssel manuell" */
.sp-details { margin-top: 14px; }
.sp-details > summary {
  cursor: pointer;
  list-style: none;
  display: block;
  text-align: center;
  font-size: .82rem;
  font-weight: 600;
  color: var(--sp-muted);
  padding: 6px 0;
  transition: color .15s ease;
}
.sp-details > summary::-webkit-details-marker { display: none; }
.sp-details > summary::after { content: " ▸"; color: var(--sp-muted-2); }
.sp-details[open] > summary::after { content: " ▾"; }
.sp-details > summary:hover { color: var(--sp-text); }

/* Monospace-Schlüsselblock (umbricht sauber, ganzer Text markierbar) */
.sp-key {
  display: block;
  width: 100%;
  margin: 8px 0 0;
  padding: 12px 14px;
  background: var(--sp-bg-2);
  border: 1px solid var(--sp-border);
  border-radius: var(--sp-radius-sm);
  color: var(--sp-text);
  font: 700 .95rem/1.7 ui-monospace, "SF Mono", Menlo, Consolas, monospace;
  letter-spacing: 2px;
  text-align: center;
  resize: none;
  cursor: pointer;
  overflow-y: auto;
}
.sp-key:focus { outline: none; border-color: var(--sp-accent); box-shadow: 0 0 0 3px rgba(211,47,47,.18); }

/* Nur auf Touch-Geräten (das otpauth://-Öffnen bringt am Desktop nichts) */
.sp-touch-only { display: none; }
@media (hover: none) and (pointer: coarse) {
  .sp-touch-only { display: block; }
}

/* OTP-Eingabe (Code aus der App) — mittig trotz letter-spacing */
.sp-otp {
  display: block;
  width: 100%;
  max-width: 240px;
  margin: 8px auto 0;
  text-align: center;
  font-size: 1.5rem;
  font-weight: 700;
  letter-spacing: .5em;
  /* linkes Padding um die letter-spacing erhöht -> gleicht den Leerraum
     hinter dem letzten Zeichen aus, der Text steht dann wirklich zentriert. */
  padding: 12px 12px 12px calc(12px + .5em);
  font-variant-numeric: tabular-nums;
}
.sp-otp::placeholder { color: var(--sp-border-2); }

/* ---------- Bestätigungs-Dialog (ersetzt window.confirm()) ---------- */
.sp-confirm-overlay {
  position: fixed; inset: 0; z-index: 4500; /* über dem Kontextmenü (4000) — sonst verschwindet der Dialog dahinter */
  display: flex; align-items: center; justify-content: center;
  padding: 20px;
  background: rgba(0,0,0,.72);
  -webkit-backdrop-filter: blur(4px); backdrop-filter: blur(4px);
  opacity: 0; visibility: hidden;
  transition: opacity .18s ease, visibility .18s ease;
}
.sp-confirm-overlay.is-open { opacity: 1; visibility: visible; }
.sp-confirm-box {
  width: 100%; max-width: 380px;
  background: #191919; border: 1px solid var(--sp-border);
  border-radius: 14px; padding: 22px;
  box-shadow: 0 24px 60px rgba(0,0,0,.55);
  transform: translateY(10px) scale(.98);
  transition: transform .18s ease;
}
.sp-confirm-overlay.is-open .sp-confirm-box { transform: none; }
.sp-confirm-icon {
  width: 40px; height: 40px; border-radius: 999px;
  display: inline-flex; align-items: center; justify-content: center;
  background: rgba(255,107,107,.14); color: #ff6b6b; font-size: 1.05rem;
  margin-bottom: 14px;
}
.sp-confirm-msg { font-size: .92rem; line-height: 1.6; color: var(--sp-text); margin: 0 0 20px; }
.sp-confirm-actions { display: flex; gap: 10px; justify-content: flex-end; flex-wrap: wrap; }
@media (max-width: 420px) {
  .sp-confirm-actions { flex-direction: column-reverse; }
  .sp-confirm-actions .sp-btn { width: 100%; }
}

/* ---------- Kontextmenü (Rechtsklick auf Queue-Zeilen) ---------- */
.sp-table tbody tr[data-ticket-id] { cursor: context-menu; }
.sp-ctxmenu {
  display: none;
  position: fixed; z-index: 4000;
  min-width: 220px;
  background: #1e1e1e; border: 1px solid var(--sp-border-2); border-radius: 10px;
  box-shadow: 0 12px 40px rgba(0,0,0,.5);
  padding: 6px;
  font-size: .86rem;
}
.sp-ctxmenu.is-open { display: block; }
.sp-ctxmenu-form { display: block; margin: 0; }
.sp-ctxmenu-item {
  display: flex; align-items: center;
  width: 100%; text-align: left; padding: 8px 10px; border-radius: 6px;
  background: none; border: 0; color: var(--sp-text); cursor: pointer; font: inherit;
  text-decoration: none; white-space: nowrap;
}
.sp-ctxmenu-item:hover, .sp-ctxmenu-item:focus-visible { background: rgba(255,255,255,.06); color: #fff; outline: none; }
/* Icon->Text-Abstand bewusst über margin statt Flex-gap: bei den Untermenü-Zeilen
   steckt das Icon in einem <span> (wegen justify-content: space-between fürs
   Chevron) und ist dort kein direktes Flex-Kind mehr — ein Flex-gap auf
   .sp-ctxmenu-item hätte dort gar nicht gewirkt und den Abstand nur bei den
   Blatt-Einträgen (Ticket öffnen/transcripten/löschen) erzeugt. */
.sp-ctxmenu-item i:first-child { width: 16px; text-align: center; color: var(--sp-muted); flex: none; margin-right: 10px; }
.sp-ctxmenu-item.is-current { color: var(--sp-accent); font-weight: 600; }
.sp-ctxmenu-item--danger { color: #ff8a8a; }
.sp-ctxmenu-item--danger:hover { background: rgba(255,107,107,.12); color: #ff6b6b; }
.sp-ctxmenu-sep { height: 1px; background: var(--sp-border); margin: 6px 4px; }

/* Untermenüs (Status/Priorität/Gruppe ändern) */
.sp-ctxmenu-item--sub { position: relative; justify-content: space-between; }
.sp-ctxmenu-caret { color: var(--sp-muted); font-size: .75em; margin-left: 8px; }
.sp-ctxmenu-item--sub > .sp-ctxmenu--sub {
  position: absolute; left: 100%; top: -6px; margin-left: 4px;
  max-height: 60vh; overflow-y: auto;
}
.sp-ctxmenu-item--sub:hover > .sp-ctxmenu--sub,
.sp-ctxmenu-item--sub.is-open > .sp-ctxmenu--sub {
  display: block;
}
.sp-ctxmenu--flip-subs .sp-ctxmenu-item--sub > .sp-ctxmenu--sub {
  left: auto; right: 100%; margin-left: 0; margin-right: 4px;
}
@media (max-width: 640px) {
  .sp-ctxmenu { min-width: 200px; max-width: calc(100vw - 16px); }
}